I have a 2019 Model X with 17K miles on it. On December 4th the car started giving me issues. December 8th it would no longer start. We had to have it towed to the Tesla Service Center in Rockville, MD. Service guys took several days to figure out what was happening. At first they tried to give me Uber credits, but I told them no way. Had to fight for a loaner. December 10th they informed me that they have to order a 12 volt battery for it. I follow up with them every week to check on the status of the battery. They have no clue as to when they will get the battery. It is now January 17th and pushed my date out to the end of the month, but there is no confirmation that I'm even getting a battery. The service center says that I cannot escalate my situation because they don't have anyone to escalate to. Tesla does not care about their customers once they sell them the car. This is ridiculous that I still have to wait for a simple 12 volt battery and the poor customer service doesn't help.