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Discussion Starter · #1 ·
Has anyone seen the above message in the app since the weather has gotten colder? I’m not sure if there an actual problem with the charge latch, or if this is the anticipated behaviour the car dies in colder weather to prevent the charging cable from getting stuck.
The app makes it seem like the latch is broken or needs to be defrosted. Charging still appears normal when it’s going.
Any insights would be great.
 
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Discussion Starter · #3 ·
From the manual:

CHG_u006
Charge port latch not engaged

Fully insert charge cable or check for obstruction
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast Charging / Supercharging will be unavailable.

Try re-inserting the charge cable fully into the charge port inlet.

If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted before. The latch may not have engaged during previous attempts because the cable was not fully inserted. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.

If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or the charge cable connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted, the charge port latch will not engage.

It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge port inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.

As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:

Make sure the charge cable is fully inserted during charging.
Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.

For more information on charging, see Charging Instructions.

Thank you for this. It is charging and latching when it starts the process. I have tried firmly inserting the charge cable and defrosting the care for about 15 minutes. This message came as the weather got colder and after app and car updates so it’s hard to know if there’s something wrong or if this is a bug.
 
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Discussion Starter · #6 ·
I have the exact same model, so I’m inclined to believe that this is something expected. I remember they change the behaviour of the charge port in colder weather to not latch or to check the latch multiple times to make sure that there were no obstructions like ice or snow. But the message in the app makes it seem like there’s something wrong which may be misleading.

I’m heading to the service centre tomorrow to get something looked at and I’ve already brought this issue with them. I am worried though that they will say that this needs to be repaired or replace when I feel like this is just bad messaging or a bug. I had the super bottle replaced in my car because of a climate issue last month and I’m convinced it started right after a software update. I’m still having the issue and I’m concerned I replace a part needlessly because I’m a software bug. I also feel like I’m very fast to jump on new issues that come up that often tend to be a software related, and I end up paying the price and service cost as I am also out of warranty.
 

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Discussion Starter · #7 ·
Try pulling the emergency release cable inside the trunk just behind the charge port (it's a steel cable with an orange tag on it). Don't pull it too hard, but firmly, to make sure the latch is fully unlocked.

After that, insert the charge cable and let it attempt to latch. That should make sure the full range of latch movement is available.
I’ll give it a try shortly and let you know if it changes anything.
 

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Discussion Starter · #8 ·
Try pulling the emergency release cable inside the trunk just behind the charge port (it's a steel cable with an orange tag on it). Don't pull it too hard, but firmly, to make sure the latch is fully unlocked.

After that, insert the charge cable and let it attempt to latch. That should make sure the full range of latch movement is available.
Heard and felt nothing. Didn't want to pull too hard. Same behaviour. When climate or charging it goes blue or green and latches and the message goes away.

I feel like nothing is wrong but the App message is throwing me off. If this is a cold weather behaviour, the message should be adjusted to say that.
 
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