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Discussion Starter · #1 ·
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Management Team
 

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Discussion Starter · #2 ·
During your transition to the new platform, I will be here to help with any questions, help with navigation or how to do things, and listen to your feedback, so please don't hesitate to holler at me. I want to help. You can also check out our FAQs.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen and sounded just like a cricket (I was born with the hiccups.), so yes, I have been Cricket for a very long time now. I live just outside of San Antonio, Texas. I spend most of my free time outdoors and exploring the back roads. During late autumn, when it starts to cool down, I disappear from the world for a bit for camping trips and hiking.

Please don't be afraid to explore and test out things to see how they work on the site. :)

Although you can certainly use the "insert image" icon to upload an image to your post, you can also drag and drop it to the text editor or even copy/paste it there!

You can easily share videos by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically by adding the gif URL directly in the text editor. Try it!


I am a huge fan of the dark mode for the community. What is your favorite feature?

The new forum software is still a work in progress.

We will see regular updates primarily fueled by community feedback. While that doesn't mean we can action every request, we will actively listen to the feedback and share it with the developers. We ask you to keep questions, thoughts, or feedback about the new forum software in the Community Feedback thread to help us keep all the information together so we don't miss anything.

There is still some work behind the scene, so you may notice some changes as we work.
  • It can take 24-48 hours for the site to finish indexing, so it may take a bit for search results to return accurate results, including showing all your threads/posts under your profile.
  • We will continue to clean up the order of the sections on the full forum listings page, so you might see some stuff move around.
  • We are reviewing permissions and special permission sections so let us know if you notice any issues that you would like us to look into.
I have worked with our community support team for seven+ years. I have worked with forums for closer to two decades. So I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
 

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I don't see an easy way to change my font settings. I looked under account settings and under preferences. Other forum s/w allows font size or site scaling to be set.

There used to be an alert bell on the top row of icons. Is that gone or only appears when I have alerts? This icon, when clicked, would present a pop up that summarized alerts for me without going to the alerts page. Typically I would go to the what's new page and then I would click to see my alerts and use both the alerts popup and the what's new page to see what threads I wanted to read (by opening them up in new tabs).

The alerts selection in the menu under my profile picture takes me to the alerts page which I rarely went to in the old software, and never on purpose :)
 

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also looks like all the rankings of members went away. "Top contributer", "Well known" and so on.

pity.
Seems like the update to the new site is still on-going. Got a bunch of alerts about "awards" being received 40min ago.
 
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Seems like the update to the new site is still on-going. Got a bunch of alerts about "awards" being received 40min ago.
perhaps. I just got the awards as well, but the ones i'm talking about were post count related. We shall see what updates over time, and perhaps Cricket will chime in.
 
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Discussion Starter · #7 ·
perhaps. I just got the awards as well, but the ones i'm talking about were post count related. We shall see what updates over time, and perhaps Cricket will chime in.
All members fall under one of the following user titles now: Registered, Premium, Vendor, Moderator, Super Moderator, or Admin.

Points are currently based on Trophies, which are working on improvements to better reflect the community

Font Terrestrial plant Screenshot Slope Number

- Cricket
 

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Discussion Starter · #8 ·
I don't see an easy way to change my font settings. I looked under account settings and under preferences. Other forum s/w allows font size or site scaling to be set.

Are you referring to your own posts or how the forum displays to you? If you are referring to the font and font size displayed by default, that is not something we can change at this time. There are settings within most devices, operating systems, and browsers though. Let me know if you need help finding these settings.

There used to be an alert bell on the top row of icons. Is that gone or only appears when I have alerts? This icon, when clicked, would present a pop up that summarized alerts for me without going to the alerts page. Typically I would go to the what's new page and then I would click to see my alerts and use both the alerts popup and the what's new page to see what threads I wanted to read (by opening them up in new tabs).

At this time you do need to click to view them.

Alerts/Notifications

A red dot on your avatar near the upper right-hand corner of the site indicates that you have alerts or new conversations (private messages). When you click on your avatar you will see a number next to Alerts and/or Conversations indicating how many new ones you have. Click on each to view them.

You can adjust your settings for alerts by selecting Account Settings and then Preferences from the left side navigation on the new page.

Scroll down to “Receive a notification when someone…” and set your preferences.

For email alerts, scroll down to Content options and adjust your settings.

Make sure to click Save at the bottom if you make any changes.

- Cricket
 

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Discussion Starter · #11 ·
I hate to be THAT guy but Ugh.. I’ve come across this forum software with some other forums on the interwebs and I cannot say I’m a fan. ;-(

maybe some tweaks will be able to make it better.

Can you tell me what you don’t like about it? Is there anything I can help you find?

Like most of us, I am a creature of habit, so it takes me a bit to get used to changes. (I was more than a little grumpy about it all at first.) We've been using this forum software since 2019 on our sites but it took me a few weeks to get used to it. :)

We will see regular updates which are largely fueled by community feedback. While that doesn't mean we can action every request, it does mean we are actively listening to the feedback and sharing it with the developers.

- Cricket
 

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All members fall under one of the following user titles now: Registered, Premium, Vendor, Moderator, Super Moderator, or Admin.

Points are currently based on Trophies, which are working on improvements to better reflect the community
hi Cricket -

we had trophies before. and we had indicators of number of posts. They were/are both fun. I think what you are saying is that trophies are here but post count levels are not. Pity.


Are you referring to your own posts or how the forum displays to you? If you are referring to the font and font size displayed by default, that is not something we can change at this time. There are settings within most devices, operating systems, and browsers though. Let me know if you need help finding these settings.
I am referring to how the forum displays to me. Some forum software allows for a change in font size (small/medium/large sort of thing) along with preferences for light and dark themes or preferred timezone. It doesn't sound like this forum software supports this. Pity.

I will adjust my browser down to 80% that seems to be about right. I don't need any helping hands on how to do that.

At this time you do need to click to view them.

Alerts/Notifications

A red dot on your avatar near the upper right-hand corner of the site indicates that you have alerts or new conversations (private messages). When you click on your avatar you will see a number next to Alerts and/or Conversations indicating how many new ones you have. Click on each to view them.
Thank you for explaining how the alerts notification work - as I said, I understand how that works, the alerts page is essentially the same as the alerts page on the old software, and equally annoying to me. The alerts popup (as I described) worked better for my usage. But this seems to be gone. Pity.
 

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Discussion Starter · #13 ·
I am referring to how the forum displays to me. Some forum software allows for a change in font size (small/medium/large sort of thing) along with preferences for light and dark themes or preferred timezone. It doesn't sound like this forum software supports this. Pity.
You can absolutely choose between light mode and dark mode along with setting your time zone.

How To Switch Between Dark Mode & Light Mode

From the navigation, near the upper right-hand corner, click the 3 vertical dots to open the drop-down menu and then click on “dark mode” or “light mode”.


Choosing Your Time Zone

Click on your avatar in the upper right-hand corner of the site and select Account Settings.
Font Gadget Screenshot Parallel Technology


On the new page that opens, you will see Preferences in the left side navigation.
Font Slope Technology Terrestrial plant Screenshot


On the Preferences page, you can select your preferred time zone.
Font Sky Magenta Electric blue Darkness


- Cricket
 

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At the end of the day, the new owners have a need/desire to align all their forums to the same forum software. As a professional developer and software architect since 1987, I understand that. maintaining multiple sets of similar software, even multiple versions of the same software is hard and is cumbersome. It should have been obvious to anyone that the new owners - already running many forums - would align this forum to their software toolset.

That's a truth and as such an alignment of the software base for the forum is a valid goal.

However, like all alignments - this is sold as "improvements to make your experience better," I would have preferred the truth. Improved experience is a side-effect - a subjective side-effect - of corporate software alignment.

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.
 

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Discussion Starter · #15 ·
However, like all alignments - this is sold as "improvements to make your experience better," I would have preferred the truth. Improved experience is a side-effect - a subjective side-effect - of corporate software alignment.
It's much more than that though, it means we can do regular updates on our sites much faster making it possible to make improvements and handle bug fixes much faster.

- Cricket
 

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You can absolutely choose between light mode and dark mode along with setting your time zone.

How To Switch Between Dark Mode & Light Mode

...clip ...


Choosing Your Time Zone

.... clip ...

- Cricket
Cricket - please stop misinterpreting my questions into opportunities to explain parts of the forum I understand (such as light/dark mode and timezone settings which I referenced as a place font size preferences are often found) instead of clearly answering the questions asked.

Please consider that doing this can be seen as mansplaining to people. I am sure that is far from your intent, but it can come across that way.
 

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Discussion Starter · #17 ·
Cricket - please stop misinterpreting my questions into opportunities to explain parts of the forum I understand (such as light/dark mode and timezone settings which I referenced as a place font size preferences are often found) instead of clearly answering the questions asked.

Please consider that doing this can be seen as mansplaining to people. I am sure that is far from your intent, but it can come across that way.
Please forgive me. That was certainly not my intent.

- Cricket
 

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Discussion Starter · #18 ·
I will be stepping away from my computer for the afternoon, but I will return this evening to respond to more questions.
 

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It's much more than that though, it means we can do regular updates on our sites much faster making it possible to make improvements and handle bug fixes much faster.

- Cricket
My point exactly. The change to similar software as your other forums makes is easier/possible to maintain this one. A good goal, but in the end, it is the goal.
 
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