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Discussion Starter · #1 ·
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Management Team
 

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Discussion Starter · #2 ·
During your transition to the new platform, I will be here to help with any questions, help with navigation or how to do things, and listen to your feedback, so please don't hesitate to holler at me. I want to help. You can also check out our FAQs.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen and sounded just like a cricket (I was born with the hiccups.), so yes, I have been Cricket for a very long time now. I live just outside of San Antonio, Texas. I spend most of my free time outdoors and exploring the back roads. During late autumn, when it starts to cool down, I disappear from the world for a bit for camping trips and hiking.

Please don't be afraid to explore and test out things to see how they work on the site. :)

Although you can certainly use the "insert image" icon to upload an image to your post, you can also drag and drop it to the text editor or even copy/paste it there!

You can easily share videos by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically by adding the gif URL directly in the text editor. Try it!


I am a huge fan of the dark mode for the community. What is your favorite feature?

The new forum software is still a work in progress.

We will see regular updates primarily fueled by community feedback. While that doesn't mean we can action every request, we will actively listen to the feedback and share it with the developers. We ask you to keep questions, thoughts, or feedback about the new forum software in the Community Feedback thread to help us keep all the information together so we don't miss anything.

There is still some work behind the scene, so you may notice some changes as we work.
  • It can take 24-48 hours for the site to finish indexing, so it may take a bit for search results to return accurate results, including showing all your threads/posts under your profile.
  • We will continue to clean up the order of the sections on the full forum listings page, so you might see some stuff move around.
  • We are reviewing permissions and special permission sections so let us know if you notice any issues that you would like us to look into.
I have worked with our community support team for seven+ years. I have worked with forums for closer to two decades. So I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
 

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Discussion Starter · #7 ·
perhaps. I just got the awards as well, but the ones i'm talking about were post count related. We shall see what updates over time, and perhaps Cricket will chime in.
All members fall under one of the following user titles now: Registered, Premium, Vendor, Moderator, Super Moderator, or Admin.

Points are currently based on Trophies, which are working on improvements to better reflect the community

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- Cricket
 

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Discussion Starter · #8 ·
I don't see an easy way to change my font settings. I looked under account settings and under preferences. Other forum s/w allows font size or site scaling to be set.

Are you referring to your own posts or how the forum displays to you? If you are referring to the font and font size displayed by default, that is not something we can change at this time. There are settings within most devices, operating systems, and browsers though. Let me know if you need help finding these settings.

There used to be an alert bell on the top row of icons. Is that gone or only appears when I have alerts? This icon, when clicked, would present a pop up that summarized alerts for me without going to the alerts page. Typically I would go to the what's new page and then I would click to see my alerts and use both the alerts popup and the what's new page to see what threads I wanted to read (by opening them up in new tabs).

At this time you do need to click to view them.

Alerts/Notifications

A red dot on your avatar near the upper right-hand corner of the site indicates that you have alerts or new conversations (private messages). When you click on your avatar you will see a number next to Alerts and/or Conversations indicating how many new ones you have. Click on each to view them.

You can adjust your settings for alerts by selecting Account Settings and then Preferences from the left side navigation on the new page.

Scroll down to “Receive a notification when someone…” and set your preferences.

For email alerts, scroll down to Content options and adjust your settings.

Make sure to click Save at the bottom if you make any changes.

- Cricket
 

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Discussion Starter · #11 ·
I hate to be THAT guy but Ugh.. I’ve come across this forum software with some other forums on the interwebs and I cannot say I’m a fan. ;-(

maybe some tweaks will be able to make it better.

Can you tell me what you don’t like about it? Is there anything I can help you find?

Like most of us, I am a creature of habit, so it takes me a bit to get used to changes. (I was more than a little grumpy about it all at first.) We've been using this forum software since 2019 on our sites but it took me a few weeks to get used to it. :)

We will see regular updates which are largely fueled by community feedback. While that doesn't mean we can action every request, it does mean we are actively listening to the feedback and sharing it with the developers.

- Cricket
 

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Discussion Starter · #13 ·
I am referring to how the forum displays to me. Some forum software allows for a change in font size (small/medium/large sort of thing) along with preferences for light and dark themes or preferred timezone. It doesn't sound like this forum software supports this. Pity.
You can absolutely choose between light mode and dark mode along with setting your time zone.

How To Switch Between Dark Mode & Light Mode

From the navigation, near the upper right-hand corner, click the 3 vertical dots to open the drop-down menu and then click on “dark mode” or “light mode”.


Choosing Your Time Zone

Click on your avatar in the upper right-hand corner of the site and select Account Settings.
Font Gadget Screenshot Parallel Technology


On the new page that opens, you will see Preferences in the left side navigation.
Font Slope Technology Terrestrial plant Screenshot


On the Preferences page, you can select your preferred time zone.
Font Sky Magenta Electric blue Darkness


- Cricket
 

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Discussion Starter · #15 ·
However, like all alignments - this is sold as "improvements to make your experience better," I would have preferred the truth. Improved experience is a side-effect - a subjective side-effect - of corporate software alignment.
It's much more than that though, it means we can do regular updates on our sites much faster making it possible to make improvements and handle bug fixes much faster.

- Cricket
 

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Discussion Starter · #17 ·
Cricket - please stop misinterpreting my questions into opportunities to explain parts of the forum I understand (such as light/dark mode and timezone settings which I referenced as a place font size preferences are often found) instead of clearly answering the questions asked.

Please consider that doing this can be seen as mansplaining to people. I am sure that is far from your intent, but it can come across that way.
Please forgive me. That was certainly not my intent.

- Cricket
 

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Discussion Starter · #18 ·
I will be stepping away from my computer for the afternoon, but I will return this evening to respond to more questions.
 

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Discussion Starter · #29 ·
It looks like create date on posts were lost. Ugghh. There seems to be a few dates that some syncs took place, but it seems that everything old is new again.
Can you give me an example?

Are you referring to what displays within NEW?

- Cricket
 

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Discussion Starter · #30 ·
The layout is poor on my iPhone. Profile settings are off the screen so I can’t change anything. Other layouts are also poor and makes the site hard to use.
I just checked on my iPhone so that I could create screenshots for you. Although the process is slightly different, everything should be there.

Click on your avatar in the upper right-hand corner of the site. Select Account Settings.

On that page, you will see 3 horizontal lines next to the wording Your account. Click there.
Car Vehicle Tire Wheel Automotive tire


Once you click on Your account, you will be able to view all of the options, including your Preferences.
Tire Font Car Vehicle Wheel


- Cricket
 

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Discussion Starter · #31 ·
So how does someone in TX have the Canadian flag just below their avatar? Or did Texas move over the weekend? Or become the southern-most province?
Our Team is from all over the world. If the location is not filled in, it will choose the IP address, so you will see our account flag change based on who is logged in at the time. When I am logged in, it displays the US flag. When those from Toronto are logged into this account, it will display the Canadian flag.

- Cricket
 

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Discussion Starter · #32 ·
Setting Your Location

Click on your avatar, near the upper right-hand corner of the site. Select account settings from the drop-down menu.

On the account settings page, scroll down to location.

As you start typing your city, it will offer you choices which appear in the drop-down menu. Click to select the one that displays your location.

If you prefer to only display your state, simply type your state, and then click on it in the drop-down menu.

Within discussion threads, you will see your country flag displayed under your username.

User Location Privacy Settings

Click on your avatar and select Account Settings from the drop-down menu.

Your Account Settings page will open with more options. From the left-side navigation bar, select Privacy.

On your Privacy page, you will see options regarding your location.

Use the drop-down menu to select who can see your location information.

Save your privacy settings.

- Cricket
 

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Discussion Starter · #33 ·
And as I read this, the country flag icon for me changed from the US flag. I guess North Carolina has seceded as well...quite the upheaval going on here.
Are you using a VPN? That may cause the flag to change if you have not added your location to your account.

- Cricket
 

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Discussion Starter · #35 ·
I will be stepping away for the night, but I will return early tomorrow morning to continue answering questions.

In the meantime, please review our Community FAQs.


- Cricket
 

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Discussion Starter · #47 ·
Preference Settings To Display Your Vehicle Information

Click on your avatar in the upper right-hand corner of the community and select Account Settings.
Font Gadget Screenshot Parallel Technology


Scroll down to Vehicle Details and enter your information.
Automotive exterior Font Display device Magenta Auto part

When you are done, scroll to the bottom to click Save
Purple Rectangle Yellow Violet Font


This will make it so your vehicle information displays below your avatar area next to your posts.
Automotive lighting Communication Device Font Gadget Audio equipment

- Cricket
 

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Discussion Starter · #50 ·
Can we get our old post reactions back? Mainly, get rid of the negatives and bring back agree, helpful, and informative?
That is not something I can change at this time but we will be working to improve them.

- Cricket
 

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Discussion Starter · #52 ·
When clicking the "New" icon at the top, there's a filter that's on by default (Unread discussions). What does that mean? I noticed if I "uncheck" that option more threads are listed. Without or without that option it lists threads that I've posted in as well as those that I haven't. So not clear on what gets filtered out by that option.

IMHO it should be disabled by default as it seems to filter out some threads without any logical reason.
NEW is for all UNREAD posts in the community. The filter is available if you want it set up differently.

How To Filter New Posts To Only Display Specific Section(s)

You can accomplish this by setting a custom default filter on the new posts page.

Step 1 Navigate to the specific forum you want to focus on and click "Follow Forum".
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Step 2 From the navigation, near the upper right-hand corner, click on NEW.

This will open a new page of new posts for you. On the new page, click on filters.

Now you can adjust the filters to work for your personal preferences, such as the example above and save it as the default.

Make sure to click the "filter" button to save it, at the bottom.

- Cricket
 
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