I am looking for some help with this problem... I bought my 2021 Tesla Y Dual Motor with aprx. 12,000 miles on it 12/30/2023 from the Tesla used car division… I have put about 2,500 miles on it and I have a very annoying rattle coming from the rear of the car… It happens when I drive on an uneven road… And it's constant… I've checked everything and cannot find it… When I went to the Tesla dealer in Monterey California, they told me that it was not covered under Tesla’s warranty… And they would charge me a minimum of $240 to start the diagnosis process and then charge me from there to find it… That it could run into the thousands to find and fix it… after I took the service advisor and mechanic out for a test drive they both acknowledged hearing it and they felt that it was an interior rattle… The cars history shows it has never been involved in an accident that has been reported… Do I have any recourse in trying to solve this rattle/noise problem? One of the frustrating procedures in buying a used Tesla from Tesla is that you are unable to view or drive the car prior to buying the car… That they certify that the car is free from defects… And you pay for the car upfront… Then if you decide that you don't want to accept the car then they keep a $500 deposit from you… I believe that the rattle/noise was there when I bought the car… And Tesla should be responsible for fixing it… But the service advisor in Monterey wasn't in agreement… What are your thoughts? And what are my recourses?
Panahead
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23,652 Posts
Well, your car is new enough that it's still under warranty. You can take your chance and ask Tesla to fix it. If they find that the cause is something that's loose or broken, it'll probably end up being covered by the warranty. But if they find that the cause was some marble or other foreign object, then be prepared to pay for it.
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Don't worry - you're not going to void the warranty. That's a fear tactic that some dealerships/service advisors/mechanics use on people to stop the clueless from attempting things beyond their abilities. Sure, if you actually break something, then replacing or fixing the broken part will not be under warranty, but the warranty still applies to every other part of the car.
You might want to take a look at my recent thread where I tracked down the cause of a rattle from my Model Y's hatch.
I've got a rattle coming from the hatch of my Model Y. It's not constant - happens sporadically over some bumps. Does anybody have suggestions of common sources of rattles in that area so I know where to start looking?
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23,652 Posts
Yeah, understandable. Glad you were able to track it down. I might add some felt to that bracket too. Thanks!
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