I personally didn't have any issues at delivery, but there are many stories here on this site alone that show Tesla makes good on their word. I know it will be an inconvenience to go back, but most locations seem to have loaners and it may not take long once they get it in. Sorry to hear of the trouble, but you'll be taken care of.

 

@tipton, that sucks.

As for whether or not I would accept the car... it depends on the crack. If the whole thing is cracked in half, I'd definitely wait for it to be fixed. If it's just a small crack at the corner or edge, I'd go along with their plan of accepting now and getting it fixed later.

I assume you're picking this up in Warrendale? AFAIK, they're not inundated with car deliveries there, so I can't imagine they're trying to free up space. What time are you supposed to take delivery? Maybe I'll stop by after work and try to find out what's going on. What color/wheels did you order? Do you know the VIN?

 

They will make good on their word and get it fixed either way. On the other hand, I guarantee you they'll be more "motivated" to correct the issue quickly if you refuse delivery

I wouldn't recommend doing this over minor issues; it's a big pain for Tesla, having to store the car and having the money they need for it delayed. But if it's serious enough that you feel the need to force the issue...

 

Hi @tipton

Apologies if this reply is too late to make any difference. I had much the same issue (cracked back glass) and Tesla refused to complete delivery and I left without picking up the car. It took Tesla 2 weeks to fix the glass & reschedule delivery (in Canada) and then I went back to complete delivery after it was fixed.

To say the least, I was not pleased with the way it was handled but I did get the car eventually.

 

At least they let you know ahead of time.

Mine got delivered yesterday and has.....

• Chipped paint in drivers side door
• The plastic cover on the bottom of the car had 3 bolts missing (I didn't notice this one until I got above 20 mph and heard the plastic dragging on the ground). They zip-tied it.....
• Both passenger side rims are damaged
• Some type of red streak going down the passenger side door.

I'm supposed to get a call today on setting up a service appointment. I'm hoping I can move past the frustration and enjoy the car after these items are fixed.

 

That's a BIG whoops. Sounds like they sideswiped something, but accidentally sent the car to delivery rather than repair. I'd expect the apologies to be prolific for this one...

 

Refuse delivery with the requirement that they give you a loaner tesla until they get it fixed. Make it annoying for them so they work to fix this from happening.

 

I accepted today. The crack is really small just at the bottom right of the back window. It isn't anything i feel remotely unsafe with. The rest of the car seems to be fine and they couldn't have been nicer at delivery. They think the glass will be in to replace in about a week or so. So it turned out ok this far i think.

 

Glad to hear it.

 

thanks. really appreciate you offering to check things out as well. in hindsight, it would have been smart for me to ask for a picture of the crack, then i would have known it was nothing to worry about.

 

I stopped by the Warrendale service center anyhow. I saw twelve 3s in the lot and another three or four inside the service center.

I asked one of the sales advisers when they thought they'd get a 3 for test drives. He guessed in about a month. They really have no idea. The last time I was there (3 weeks ago) and asked they same question, a person told me two weeks.

 

That's a BIG whoops. Sounds like they sideswiped something, but accidentally sent the car to delivery rather than repair. I'd expect the apologies to be prolific for this one...

They used their auto parallel park and it rubbed a curve

Personally OP, as long as you're getting TESLA glass to replace it, and if they will fix it if it leaks (should it leak, but they likely wouldn't let you have it if they thought it would), I would take the car. This goes with saying you do not find anything else wrong.

 

My back glass cracked a week after delivery, the day before my appointment for tinting. Strange as it sounds, I'm glad the crack showed up when it did and not two days later. Would have been a hassle to assign blame after the tint job.

 

yeah thus far two days in and all is well. people i've shown the car to don't even notice the back crack because its so small.

that being said, there definitely does appear to be some type of problem with the glass install given the number of reports i've seen of the glass cracking be it on the windshield, roof, or back i've seen all 3 now. likely a minor problem they've fixed but definitely seems like a problem.

 

along the same lines I have seen cracks on the front, top and back glass from stress from various users on youtube.


I accepted delivery with a cracked back windshield, and I'm going on two weeks now waiting to have it replaced. granted, it is a really small crack in the bottom right corner but that seems to be the place others have reported cracking from stress occurring as well. could my crack have happened from sitting hitting it during delivery? possibly, but it doesn't seem probable.

 

4 day old Model 3. I walk out to it after work and see this crack in the glass at the bottom of the rear window
by the trunk. No damage to the trunk, just the window.

I don't know much about glass but the glass on the Model 3 looks really thin compared to other cars. Does this look like something Tesla will cover under warranty? I'm afraid they'll say the damage was caused by something other than "wear and tear."

 

Does this look like something Tesla will cover under warranty?

Definitely ask them first. The Model 3's already have a history of glass cracking.

 

I have a Chevy Volt and the rear glass is one thick piece. The one on the model 3 is 2 thin pieces sandwiches together.

Also, does anyone else's glass on the roof flex when they push it? That just seems off to me. This isn't in the area of the crack, it's on the top of the roof.

 

I accepted delivery of my model 3 with the rear window cracked. it isn't as bad as what you have pictured though. still waiting for Tesla to fix it as well.

I've seen so many reports of broken glass there is definitely a problem that needs fixed.

 

I have a crack in my rear window. Don't know when it cracked, and it is not very noticeable. I called Tesla service and they said to take a picture and email it to them--and I never received a response back.

 

Would you post the photo you sent them?

 

Definitely ask them first. The Model 3's already have a history of glass cracking.

Can you name one new car that doesn't have a history of glass cracking? Do you know what per cent of Model 3's have had at least one piece of glass crack?

 

I was just easing @FF35's concerns about whether or not Tesla would replace it under warranty. I did not mean to imply anything else.

 

Here is the crack...I placed a file folder on the underside of the glass because the crack was hard to photograph.

 

Friend of mine had this happen to his Model 3, replaced under warranty.

 

Wanted to follow up to see if someone can help. Looked at the glass in more detail this weekend. All glass on the model 3, to put it in layman's terms, is a "sandwich". Looked at my Volt and the front glass is a sandwich but the rear is one thick solid piece.

I push on every outer edge and the glass does not move on the Volt. On the Model 3 it's a different story. Near the trunk there's no flexing but all three pieces at the top flex and the windshield is the worst. I'm guessing it moves about 1/8"-1/4" at the edges of the top when I push it with my finger. That seems odd.

But getting back to my cracked rear glass. I took a ty-wrap (plastic) and could get it in about 1/8" (between the two pieces of glass) in the area around the crack and just about the full length of the trunk. Also, the top glass overlaps the bottom glass where the rear window meets the trunk. In other words, they're not lined up top to bottom. That means that if something strikes that area, it can easily break as opposed to if the two pieces of glass overlapped perfectly and the black stuff inside went all the way to the edge. I checked the sides and top and those area seemed to be better. Meaning, they don't overlap and the black stuff is right to the edge.

As stated before, the Volt glass is rock solid and has no gaps or overlaps. Don't know much about glass but wanted to know if anyone can shed some light on this problem or look at their Model 3 to see if these issues exist on their cars. Between the flexing glass on the roof and the damaged glass in the rear, I don't get the warm and fuzzy feeling from this car that I should be feeling.

 

As stated before, the Volt glass is rock solid and has no gaps or overlaps. Don't know much about glass but wanted to know if anyone can shed some light on this problem or look at their Model 3 to see if these issues exist on their cars.

I'm not sure if you're sincere about this or just trying to create the illusion of problems but I'll point out that there is nothing special about the Volt glass that makes it more immune to problems. This Google link will take you to a rash of problems with glass on the Chevy Volt that are all from one forum, the GM-Volt forum:

https://www.google.com/search?q=che...off&sa=X&ved=2ahUKEwi1mNqCu8fcAhUMRo8KHaExBtQQrQIoBDAAegQIABAM&biw=1280&bih=647

Granted, some reports are of rock impacts but plenty of others are stress cracking, all makes and models have a low rate of this, it's unavoidable. If you read enough make/model specific car forums you will learn there are always a couple of jokers/conspiracists or simply people that don't know any better who forward the view that something is wrong with this particular cars design or build quality that's causing a higher than normal rate of glass breakage. This happens on ALL forums.

The modern trend is thinner, more flexible glass sandwiches that are able to absorb more impact without shattering. Glass is getting lighter and stronger. Back in the '70's the cracking problem was much worse.

 

4 day old Model 3. I walk out to it after work and see this crack in the glass at the bottom of the rear window
by the trunk. No damage to the trunk, just the window.
View attachment 12056

I don't know much about glass but the glass on the Model 3 looks really thin compared to other cars. Does this look like something Tesla will cover under warranty? I'm afraid they'll say the damage was caused by something other than "wear and tear."

My Model 3 arrived with a very similar crack in the rear window. Tesla ordered a replacement and made the repair as soon as it arrived, fully covered under warranty.

 

 

My Model 3 arrived with a crack in the rear window. Tesla ordered the part and replaced it as soon as it arrived, fully covered under warranty.

 

yeah, funny this was bumped today as Tesla is currently replacing my window. Will have taken 3 weeks to the day of pickup. No problem at all.

 

4 day old Model 3. I walk out to it after work and see this crack in the glass at the bottom of the rear window
by the trunk. No damage to the trunk, just the window.
View attachment 12056

I don't know much about glass but the glass on the Model 3 looks really thin compared to other cars. Does this look like something Tesla will cover under warranty? I'm afraid they'll say the damage was caused by something other than "wear and tear."

Mine cracked in what appears to be a very similar fashion. It's on the back edge of the rear glass, Just to the right of the centerline. It's an area that would be almost impossible for something to hit. I'm sure it wasn't there on delivery, because I went over it with a fine tooth comb, and have detailed it many times since. I contacted the service center and sent them pics. They told me it was probably from something hitting it while loading, but I don't think so because the glass is below the metal lip. It looked like maybe a screw had fractured it from underneath. Tesla didnt offer to replace it and It didn't look like the type of crack that would spread, so I figured I didnt have anything to lose by attempting a repair. I cleaned the area thoroughly with wax remover, then taped it off below the glass, I then took liquid superglue on a brush, and brushed it into the crack. The glass sucked up the glue and got rid of most of the white area. I finished it off with a little gloss black paint on the edge. It's not perfect, but it's almost unnoticeable unless you know where to look..