Took delivery of my M3 a month ago and ever since the last update (Media & Auto high beam) the car RANDOMLY goes into a deep sleep state. Here are my observations:
1. Deep sleep state occurs only when car is parked. Thankfully!
2. Able to get into car using either iPhoneX or key card (either works) but after I get in, the car is 'dead' for about 15 to 30 seconds.
3. If I push the brake pedal to 'wake up' the car, I can hear clicking and whirring sounds like it is starting to wake up.
4. Headlights come one, but the screen is still black. The console screen then boots up. I am able to put the car in reverse and back out from the garage, but without rear camera view.
5. After wake up, LTE connectivity is not there for several minutes.
6. Sometimes, the iPhoneX is unable to unlock the car and I have to use the card. Service rep said they know iPhoneX has 'issues' and Tesla is working on that.
I have talked to Tesla service reps who said it could be a software issue. After repeated calls, they scheduled a mobile technician to visit. They were unable to reproduce the deep sleep state (of course!), checked the logs, and reached the same conclusion. Nothing changed.
Finally, scheduled a service center appointment. In the mean time, I have started to keep a log (date & time) of every start up. Yes, it is a pain the a**s but this could give them something to search for in the car data logs. I will add a post after the service appointment which is 2 weeks away.
Has anyone else experienced such a problem?
1. Deep sleep state occurs only when car is parked. Thankfully!
2. Able to get into car using either iPhoneX or key card (either works) but after I get in, the car is 'dead' for about 15 to 30 seconds.
3. If I push the brake pedal to 'wake up' the car, I can hear clicking and whirring sounds like it is starting to wake up.
4. Headlights come one, but the screen is still black. The console screen then boots up. I am able to put the car in reverse and back out from the garage, but without rear camera view.
5. After wake up, LTE connectivity is not there for several minutes.
6. Sometimes, the iPhoneX is unable to unlock the car and I have to use the card. Service rep said they know iPhoneX has 'issues' and Tesla is working on that.
I have talked to Tesla service reps who said it could be a software issue. After repeated calls, they scheduled a mobile technician to visit. They were unable to reproduce the deep sleep state (of course!), checked the logs, and reached the same conclusion. Nothing changed.
Finally, scheduled a service center appointment. In the mean time, I have started to keep a log (date & time) of every start up. Yes, it is a pain the a**s but this could give them something to search for in the car data logs. I will add a post after the service appointment which is 2 weeks away.
Has anyone else experienced such a problem?
