[RMKYHN]

Be nice! Or at least not nice and helpful!

At 74, my being nice for nice's sake is long gone. I believe in clarity of message e.g. "stop hitting that child"or "get off my lawn" etc.
Calling out peoples victimhood is my new raison d'être. Softening the absurd thread title only serves to perpetuate that behaviour.

 

[Bigriver]

@sy shah, I’m sorry to hear of this rough spot with your new Tesla. It’s a personal decision if you decide this just isn’t for you, whether it’s from the bad taste in your mouth from this experience or decide the distance to the service center is an issue. I just thought I’d let you know that I had a very rough first 6 months with my first Tesla, a 2017 model X. But I still have the car and it has been extremely trouble-free after the initial issues. It is by far my favorite car that I’ve ever owned.

Let us know if you manage to get the Uber ride reimbursed. I had a situation many years ago that I was told to pay one price for something and then they would refund me $1000. It took many months for me to get that refund and it probably created more stress than it was worth. So my sympathies are with you on how frustrating it can be. My only advice is to keep trying to find the right person/part of the organization. I have had no luck ever getting help/guidance from a Tesla employee if that wasn’t their scope of responsibility.

 

[Wunderkind]

I would never buy a Tesla or any other online purchased vehicle (Rivian/Lucid/etc) without a service center close to home or work.

Same here. I'm old school that way. That's why I didn't consider Polestar and Rivian. Tesla happened to be 10km from my home. Yet they sent technician to my home to replace the chargeport cover. Process was seamless and easy. Other than that my 1-yo M3H has been trouble and rattle free.
Giga Shanghai built FWIW.

 

[garsh]

Softening the absurd thread title only serves to perpetuate that behaviour.

My intent was to make the title better describe the content of the post.

 

[denny4850]

Our four week old Juniper 2026 Model Ycar broke down on May 10th, Saturday.
After spending one hour on phone with roadside assistance to try and fix the issue, we were told car is not drivable. We were two hours away from our house. We were told take Uber and go home, save receipt and we will be reimbursed.
We have only one car. Monday we were told there are 60 cars in service so they will get to our car when our turn comes. Brandan in service was really rude. On Wednesday they fixed the car - the problem was a loose wire in the electrical harness of our five week old 2026 Model Y.
They were not even assuring us to fully charge our car when we go to pickup our car.
We asked the Manager to reimburse us $120 we spend on Uber to go home he said we have to call customer care and upload our receipt.
We called customer care and they said service has to reimburse.
This is the most horrible experience of our life - feels like we are treated like a beggar!
We have called numerous times no one wants to help. We do not have Tesla service in our town so we are very concerned going forward. My wife wants to return the car - she is just done with it!
We hope someone cares enough to help. No one wants to look at all the inconveniences we went through.
Please help with the Uber reimbursement.

Now today we are getting following messaged

Other owners we know say Tesla's "service" departments fall short of what they expected. Unfortunately, our experience has led us to concur with that opinion.
Elon would do well to DOGE his service system.

 

[rbyers]

I think that every brand has instances of poor service. I had a 70k Volvo where the sunroof drains clogged up and caused extensive damage (7500$ repair cost) Because of the special floor covering that I was conviced to purchase I was unaware of the problem until the car failed completely. The service center said the damage wasn't covered under warranty and that I should have made certain that the drains were clear. The also said that drains clogging were common. Who knew? I asked why, if is a common problem, that it isn't a suggested service. No answer. They also suggested that I don't park under trees. This is what brought me to Tesla ... one of the few higher end cars that do not have a sunroof. Volvo service did me a favor ... I love my Tesla.

 

[JasonF]

I think that every brand has instances of poor service. I had a 70k Volvo where the sunroof drains clogged up and caused extensive damage (7500$ repair cost) Because of the special floor covering that I was conviced to purchase I was unaware of the problem until the car failed completely. The service center said the damage wasn't covered under warranty and that I should have made certain that the drains were clear. The also said that drains clogging were common. Who knew? I asked why, if is a common problem, that it isn't a suggested service. No answer. They also suggested that I don't park under trees. This is what brought me to Tesla ... one of the few higher end cars that do not have a sunroof. Volvo service did me a favor ... I love my Tesla.

A lot of luxury models have this problem where they consider the original warranty to be the maximum length of time the original owner should keep it before trading it in. So anything they don’t expect to happen during that period is not even considered as a suggested service. BMW is notorious for doing that.

 

[guru28]

we hope so. we always buy upper end Lexus. never had a car problem in forty years. it was my stupidity to buy Tesla knowing there is no service station in our town so now I have to suffer.
we have to driver two hours tomorrow to get this other problem fixed.

Any one has any idea how to get reimbursed for my $120 uber ride home. I totally feel helpless and cheated

Well here's the thing. You didn't do your due diligence to see if this car was right for you. You knew you were 2 hours from the nearest Tesla dealership. If anything came up, you'd have to drive 2 hours to the dealer. But you knew that. A partner of mine bought a McLaren in Long Island and he doesn't live anywhere near there. I didn't see him bad mouth McLaren when he had to take the car in for some electrical issues. Don't have AAA? Well that's on you. What did Tesla mobile say? All I have to add is don't buy a Tesla anymore.

 

[JasonF]

Well here's the thing. You didn't do your due diligence to see if this car was right for you. You knew you were 2 hours from the nearest Tesla dealership. If anything came up, you'd have to drive 2 hours to the dealer. But you knew that. A partner of mine bought a McLaren in Long Island and he doesn't live anywhere near there. I didn't see him bad mouth McLaren when he had to take the car in for some electrical issues. Don't have AAA? Well that's on you. What did Tesla mobile say? All I have to add is don't buy a Tesla anymore.

Except buying a McLaren too far from a dealer is a recipe for pain, they need constant service. My 2018 Model 3 (before I traded it in last Nov) hadn't been to the Service Center in so long, that they remodeled the whole place, and I didn't even realize it. I didn't know until I went there with my 2024 to fix some small issues. If it would be 2 hours away and not 30 minutes? Yes, not ideal, but once in 3 years isn't that painful.

The OP is annoyed because it happened so soon after delivery. But I'm one of the people here to say it might be annoying now, but they might not be back to the SC for another 3 years.

 

[SVG]

OP, talk to the service manager when you take your car in for the next service.
A short conversation should wrap the Uber $$ up, one way or the other.

BTW, my nearest Tesla SC (and where I purchased the car) is ~ 4.5 hours away from me.
I'm in Montana and the SC is in Spokane (Liberty Lake).

I knew that could be a potential hassle. So far no issues up here.

I did have a couple of issues with rodent damage in AZ but there were 4 SC's located in the area where I was staying.

 

[zroger73]

Hello

Goodbye

 

[ndmiller]

Elon would do well to DOGE his service system.

 

[wilcoxjim69]

Wow ... So a $120 Uber ride and a two day wait to get your car back repaired, with a very simple problem resolved, qualifies as "the most horrible experience of our life"? I can only hope that upon reflection, you realize how truly absurd and silly your hyperbolic comments appear to the few remaining rational people in this world.

If the person feels that way, why discount it? Should we review your perceptions to see if they are justifiable?

 

[wilcoxjim69]

I had a vibration at about 70 mph and so I asked through the app for a wheel balancing for my then one-year old 2023 Y. A quote of zero dollars came back so I did a screenshot.
Upon arrival at my appointment they wanted $90. I showed the screenshot but they pressed me to pay $90. I said if I pay $90 I'll post what a terrible experience I had. But honoring the quote would mean a positive review.
They fixed the problem for free.

 

[Mike]

sure. biggest mistake of my life. going thru hell. they need to replace right pillar. they will get it buy Thursday. we have to drive 2 hours to get it done. who knows how many more things are going to pop up

Why not get mobile service?

 

[JasonF]

Why not get mobile service?

Mobile Service can definitely do that.

 

[sonnyyates6]

I think that every brand has instances of poor service. I had a 70k Volvo where the sunroof drains clogged up and caused extensive damage (7500$ repair cost) Because of the special floor covering that I was conviced to purchase I was unaware of the problem until the car failed completely. The service center said the damage wasn't covered under warranty and that I should have made certain that the drains were clear. The also said that drains clogging were common. Who knew? I asked why, if is a common problem, that it isn't a suggested service. No answer. They also suggested that I don't park under trees. This is what brought me to Tesla ... one of the few higher end cars that do not have a sunroof. Volvo service did me a favor ... I love my Tesla.

Many years ago, I worked at a Chrysler dealership. Sometimes these sorts of things would happen. It is a design fault, but offering to fix it would mean they would have to do the same for everyone. Clearing the drain is the kind of thing that should be made available during a service (for free), but it isn't. I have oft wondered how much money the manufacturer saved versus how much they lost to customer dissatisfaction.

 

[BillLin]

Honest question: what kind of residue can clog a sunroof drain? I have never had a sunroof issue and I'm not fanatical about keeping the car clean. I infrequently park under trees except tor short periods to avoid the sun while away from home. Worst I got was bird waste which I promptly removed.

 

[sonnyyates6]

Honest question: what kind of residue can clog a sunroof drain? I have never had a sunroof issue and I'm not fanatical about keeping the car clean. I infrequently park under trees except tor short periods to avoid the sun while away from home. Worst I got was bird waste which I promptly removed.

As a mechanic (long ago) it would depend on the design of the drain channels. I have seen cars that would stop up easily and some that never stopped up. To me if they stop up easily, the manufacturer should either have a maintenance schedule or accept the responsibility. If your grandmother bought the car how would she know to do this?

 

[zroger73]

Honest question: what kind of residue can clog a sunroof drain? I have never had a sunroof issue and I'm not fanatical about keeping the car clean. I infrequently park under trees except tor short periods to avoid the sun while away from home. Worst I got was bird waste which I promptly removed.

There is a gasket between the moveable and fix portions of the roof. What little water that manages to get past this gasket due to various reasons (roof not completely closed, gasket damaged/missing/worn, high pressure water) flows down into a trough that runs around the perimeter of the roof opening. This trough typically has one or more drain hoses connected to the bottom that run down the A and/or B pillars. The ID of these drain hoses is typically 0.375" or larger, so you'd need an object that size or larger to obstruct them. If you never open the roof, the drains will probably never clog (unless a piece of sealant, gasket, or paint breaks off). If you open the roof, an acorn or leaf or stick or rock or other object might drop down into the trough where it could block a drain.