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Side mirror trim panels separating

57K views 158 replies 76 participants last post by  flyeaglesfly  
#1 · (Edited)
Edit: 10/29/18
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I first noticed this issue back in March 2018. I wanted to update the first post on this thread because it seems many folks have had this issue where the side mirror triangle has started separating. From what I have seen, it seems to be most common on the passenger side mirror. If you run into this issue, please contact Tesla Service and let them know of the issue so they can inspect and find the best solution for you. I personally have had great success working with Tesla Service in getting any issue resolved/repaired. This issue in particular was resolved by replacing my passenger mirror. My Driver's side also had some separation, but less than the passenger side and they added a little adhesive to remedy the problem. So if you do run into this problem, never fear, Tesla is here!

Orig Message: 3/4/18
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Anyone had any issue with the trim coming off their side mirrors? I noticed today both my quarter panel trim pieces on the side mirrors are separating from the sides.

Image


So... Mirror triangle panel is held in by a plastic retainer 'hook'. I'm wondering if weather fluctuations cause it to bend further than it should. I was able to get a picture of this since they haven't replaced it but I have the part on hand. Not sure why it would gap with this type of hook in place. Would have to see where it hooks into.

View attachment 7297
 
#2 ·
Yikes! I haven’t seen anything like that, but will watch closely for it.
 
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#9 · (Edited)
I'm not expert at manufacturing processes...
... but... you stayed at a Holiday Inn Express last night?
but after years of building Model S and X one would expect Tesla to get few things right. This is certainly not a rocket science and Elon should hold people accountable. Mainstream model 3 owners will be less forgiving....
It may not be rocket science, but it's pretty damn hard. I'm sure that people at Tesla *do* feel accountable. They will fix the issue on this one vehicle, and if it turns out to be a common problem, then they'll fix the build process as well.
 
#4 ·
Can you explain that photo a bit more? Is it where the side mirrors connect to the car?
 
#5 ·
It looks like a glossy black triangle cover next to the mirror. Here are a couple pictures to help place it. The trim is pulling away. It should be flush.

Both my driver's and passenger sides are coming off.

Image
Image
 
#6 ·
Held on with tape?
 
#7 ·
Not sure. And soonest appointment for service is the 16th. I don't want to pull it out, but it looks like some kind of glue, maybe tape holding it in place.
 
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#12 ·
I'm not a fan of how this area is designed. It's more disappointing that it could fail like this. Are all the good methods patented by other car manufacturers?
 
#15 ·
For the past year (since I submitted by $1K) I have read this forum almost daily. There have been many conclusions drawn .... some concerns and some reassurances.

One concern I have come to realize is the tremendous pressure being put on the after delivery service technicians to correct defects in the manufacturing phase.
Fortunately, from all I have read .... it is reassuring that they are very good. I suppose "practice makes perfect."

There is another thread on the forum regarding loosing enthusiasm for the Tesla. It's not that I am lacking enthusiasm .... but I do have increased concern about the build quality. I am not interested in a vehicle (a very expensive vehicle) that must be made right by the service technicians. My previous experience is that often collateral damage is inflicted when repairs are made. Plus there is the added inconvenience of the Service Center being miles away.

I'm "hanging in" for the time being .... my vehicle is still more than a year away. But I need to witness an improved product before I commit.
Which brings up,manother point: I am unwilling to purchase a vehicle sight-unseen. I'm assuming that in time the purchasing experience will be different, and a buyer can select a vehicle from an on-site inventory. I hope that will be the case.
 
#16 ·
For the past year (since I submitted by $1K) I have read this forum almost daily. There have been many conclusions drawn .... some concerns and some reassurances.

One concern I have come to realize is the tremendous pressure being put on the after delivery service technicians to correct defects in the manufacturing phase.
Fortunately, from all I have read .... it is reassuring that they are very good. I suppose "practice makes perfect."

There is another thread on the forum regarding loosing enthusiasm for the Tesla. It's not that I am lacking enthusiasm .... but I do have increased concern about the build quality. I am not interested in a vehicle (a very expensive vehicle) that must be made right by the service technicians. My previous experience is that often collateral damage is inflicted when repairs are made. Plus there is the added inconvenience of the Service Center being miles away.

I'm "hanging in" for the time being .... my vehicle is still more than a year away. But I need to witness an improved product before I commit.
Which brings up,manother point: I am unwilling to purchase a vehicle sight-unseen. I'm assuming that in time the purchasing experience will be different, and a buyer can select a vehicle from an on-site inventory. I hope that will be the case.
All car makers go through this with every redesign. When I put down a reservation for a newly redesigned 2004 Toyota Sienna, production was halted for at least 6 months due to a fuel tank recall. Then when I got the car, I lost track of how many recalls from power sliding door to rust in the doorjamb to seatbelts. This was our first and last Toyota despite the brand's history of quality.

If you do not have patience for issues like this, I STRONGLY recommend that you don't buy ANY car within the first year of it's release or redesign. My father gave me that advice 30 years ago and he kept shaking his head every time he heard me talk about that minivan.

On the plus side, Tesla has their mobile repair service that very few other car makers have (yet). 85% of issues will be able to be fixed from the convenience of home or work.
 
#17 ·
Brokedoc - I appreciate what you are saying. I haven't given up .... and, I am certain the issues will be resolved long before my number comes-up. By brother owns a 2016 P85D and has nothing but praise for the vehicle.

Interestingly, I have always adhered to the "first year" advise. Then in 2010, I purchased a brand new 3rd generation Prius. 150,000 miles later, it was still a wonderful, reliable vehicle, free from any issues. Had Toyota not "lost their way" on the 4th generation Prius design, I doubt I would be even considering an M3. OTOH, the Prius was such a positive (hybrid) experience, it put me in a mood to seek an EV.

Finally .... I am well aware that we mostly hear about the problems on a forum such as this. I know my brother has never joined, or submitted a comment about his positive experience. Which is too bad. We need the balance of the positive and the negative.
 
#18 ·
I think you are one of the more rational members here. Many of us have been bitten by the "Tesla bug" and probably are a bit too forgiving. Despite the Model 3 being more affordable than previous Teslas, it's still a very hefty chunk of change and as such, many of us are very foolish to buy it on blind faith.

Just a thought - If you every wanted to move up in line, your brother could help you by linking his account to your reservation. And if you really wanted to drive one before you bought, there are many Turo rentals in Ca (and likely in NV also). I don't suspect that Tesla will have Model 3s for test drive until Summer 2019.
 
#21 ·
I fear we might be wandering a bit off topic here but thought I'd post something in light of the discussion above. [Mods can move it someplace more relevant if you want.] I've been a car guy since waaay back and I've driven dozens and dozens of different cars during my lifetime. My first EV experience was a Nissan Leaf loaned to me by a friend who'd driven one of Musk's early roadsters and fell in love with the idea of EVs and infected me. The Leaf was great fun but I was always looking for my next charge. I drove his Bolt shortly after we'd placed our order for a Model 3. Nice, significant, but smallish and kind of bouncy, not exactly what I was looking for.

We got an early Model 3 mid-January (VIN 23xx), I've had and driven it out here in NM for about two months and it's got over 3k miles on it now. Sure, it's got early car teething issues like the mirror trim panels, charge port door, etc, and the panel fit isn't perfect either, etc. BUT, I don't care. It is, hands down, the most significant and revolutionary car I have ever driven or owned. There is nothing like it out there. It's mind blowing. The car is nimble and blindingly fast, you can put it anywhere in traffic you want. You are a god compared to most everything on the road. No range anxiety, and I find myself looking for any excuse to drive the car. Plus, it was reasonably affordable, and it's costing me about 2.3 cents a mile to drive here in NM. The car just blows me away, every time I get into it. Even with its little "issues." I just don't care. :)
 
#23 ·
So... Mirror triangle panel is held in by a plastic retainer 'hook'. I'm wondering if weather fluctuations cause it to bend further than it should. I was able to get a picture of this since they haven't replaced it but I have the part on hand. Not sure why it would gap with this type of hook in place. Would have to see where it hooks into.

Image
 
#24 ·
So... Mirror triangle panel is held in by a plastic retainer 'hook'. I'm wondering if weather fluctuations cause it to bend further than it should. I was able to get a picture of this since they haven't replaced it but I have the part on hand. Not sure why it would gap with this type of hook in place. Would have to see where it hooks into.

View attachment 7297
Is this a separate piece than? I was told by the service center that to replace this you would have to replace the entire mirror assembly.
 
#25 ·
Anyone had any issue with the trim coming off their side mirrors? I noticed today both my quarter panel trim pieces on the side mirrors are separating from the sides.

View attachment 6116
I am having my right side mirror replaced next week. It stopped unfolding, can not be adjusted and the wiring inside it are being exposed. You can see them.
2 month ago the rubber tip on my side window melted and became detached. They replaced that.....but the car is only 3 months old.... driving home with unfolded side mirror was eye opening.....
 

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#26 ·
2 month ago the rubber tip on my side window melted and became detached. They replaced that.....but the car is only 3 months old.... driving home with unfolded side mirror was eye opening.....
Melted??? Can you explain which piece of rubber this was? By the mirror?
 
#41 ·
That sucks. Definitely going to keep an eye on mine when the Texas summer hits.
 
#42 ·
Spiffywerks, thanks for that photo of the retaining hook. I live in the northwest and expect rain to get into the gap, but if it's just foam and plastic then I worry less.

I have a little bit of separation at the top of that trim on both sides, and I think that I'm just going to dab a little adhesive into the gap and rig up a non-marring spring clamp.
 
#45 ·
I have separation on passenger mirror. Drivers side ok. Have an appointment to have this and other issues looked at.
VIN 29,xxx Canada
Being a two hour slog from the nearest service center.....I'll wait until I go buy my winter tire/wheel package to deal with things like this if I can't fix it myself with a little patience and the correct 3M automotive adhesive.