Just to make sure, which button is your voice activation button?

Probably just open a ticket and let Tesla look at it remotely first.

 

Thanks
The right hand button.
I tried to open a ticket. they want me to schedule a time.

 

I tried to open a ticket. they want me to schedule a time.

Yes they want you to schedule a service appointment. Sometimes they can diagnose remotely, sometimes a ranger can conveniently come to you, or sometimes you need to take the car to them. But it all starts with making an appointment.

 

Well, that's the right button. Is the cat new? Has it worked correctly previously? If not, sounds like a wiring harness not quite plugged in correctly.

 

Bought the car few months ago like this. I checked. everything is plugged in.

 

You checked all of the plugs on the processors and wiring harnesses? Better man than I am!

Yes, schedule an appointment

 

They say I have to change the switches. I don't think that is the issue. The switch works when I do reset.

 

This is what your warranty is for. Take advantage, even with the annoyances that go with.

 

i have the same man - caused by a software update and a wrong mapping has been done i think

 

Bought my X in 2018, in 2019 all of the sudden my voice command stopped working when I pushed the button, but when I pushed the horn, it came on. Under warranty, Tesla tech came out and replaced the steering control switch harness. Now, all of the sudden, it's doing the exact same thing and Tesla want to charge me $$$ to fix it as it's no longer under warranty. It's the same part (or software) failing in exactly the same manner - I'm not feeling like the charge is warranted. Can anyone here tell me how they got this resolved? Or at least any advice on getting Tesla to fix a recurring problem even if it's no longer under warranty?

 

Tesla want to charge me $$$ to fix it as it's no longer under warranty. It's the same part (or software) failing in exactly the same manner - I'm not feeling like the charge is warranted.

Well, that's how warranties work.
If you don't pay for an extended warranty, then you should plan for some amount of issues in the future that will require you to pay to fix.

Every now and then you'll get lucky and the manufacturer (or dealer) will fix a problem without charging you, but you can't plan on that.

 

My 2018 Tesla X has the same problem. The voice activation button suddenly stopped working. It is activated when I push the horn.

 

I’m having this exact same issue. The voice command button stopped working, but it works when I press the horn! Car is out of warranty. How much are they charging you guys to fix this issue? What is the problem? It seems like a software glitch…

edit- it’s a 2018 model S

 

Called Tesla service and they said the swithches need to be replaced. The engineer came to my home for the switches replacement (both side). Total cost was $332 (part $220, labor 94, plus tax). It actually happed after some kind of software upgrade.

 

Ok that’s not too bad at all. The switches are like $100 used on eBay, and it seems like an easy replacment I could do, but no telling if the used switches would have the same problem. I’ll just let Tesla do it. Theres also a wiring harness that’s $100 used on eBay that connects all the switches to the horn, which seems like another potential point of fault

 

So there was a software update that made it so that the horn got confused with the voice activation button; and now they want to charge $300 to replace the switch instead of issuing another software update to fix the bug?

 

I had the same thing happen. I got a 2020 Tesla Model S in October 2024, and the voice button worked fine. Soon thereafter (after a software update), the voice button stopped activating voice control. The physical button apparently still works, because I can use it (along with the other button on the left) to reset the infotainment system. But pushing it alone does nothing. And honking the horn activates voice commands.

I don't understand how replacing the wiring harness would fix it. Maybe there's a different wiring harness that works around the bug? It sure seems like the bug should get fixed. I have submitted a bug report. I'll let you know if anything comes of it.